SHINE volunteers assist Medicare eligible individuals apply for Medicare, and identify and access Medicare Advantage or Medicare Drug plans that work best for them. SHINE volunteers are expected to complete a 6 week Medicare training course and complete a certification and mentoring period prior to meeting individually with clients.
SHINE volunteers are provided with regular meetings to receive updates on best practices and changes to the Medicare system. They are required to re-certify via a state-designated test on a yearly basis.
SHINE volunteers are required to complete documentation regarding their work on a regular basis.
